The questions we actually get asked. If yours is not here, email us and a person will reply.
How much is UK delivery?
UK delivery is £4.95, and free on orders over £60. Delivery estimates are shown at checkout.
Which size CuddleCarry should I choose?
CuddleCarry is worn by you, so choose by your own size rather than your pet's. It has a relaxed, oversized fit, so if you are between sizes we suggest sizing down.
Is CuddleCarry safety equipment?
No. CuddleCarry™ is not certified safety equipment. Always supervise your pet and support them where needed. Never rely on the pouch as a restraint or substitute for an appropriate carrier where one is required.
How do I get a free FurLift™?
Add CuddleCarry™ or The Weekender™ to your basket and a FurLift™ is added to your order free. It is applied automatically in your basket — you do not need a code. One free FurLift™ per order.
What is included with The Weekender?
The contents of the set are listed on The Weekender product page, and the set you choose is shown in the product options.
How do returns work?
If something is not right, email us and we will put it right. Our returns policy is linked in the footer.
Still stuck? Email us and a person will reply.