Política de privacidad

Last updated: 1 October 2026

PAW & ROAM operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PAW & ROAM is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described here.

Personal information we collect or process

"Personal information" means information that identifies, or can reasonably be linked to, you or another person. Depending on how you interact with the Services, we may collect or process:

  • Contact details, including your name, billing and shipping address, phone number and email address.
  • Financial information, including payment card details, transaction details, form of payment and payment confirmation. Card payments are processed securely by our payment providers; we do not store full card numbers.
  • Account information, including your username, password, preferences and settings.
  • Transaction information, including the items you view, add to your basket, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us, including the information you include when you contact customer support.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including how and when you interact with or navigate the Services.

Where we get personal information

  • Directly from you, when you create an account, place an order, sign up to emails or contact us.
  • Automatically through the Services, from your device and through cookies and similar technologies.
  • From our service providers, when they collect or process personal information on our behalf.
  • From our partners or other third parties.

How we use your personal information

  • To provide and improve the Services: to process payments, fulfil and deliver orders, manage returns and exchanges, send order and account notifications, remember your preferences and improve our store.
  • Marketing and advertising: to send promotional emails if you have signed up (you can unsubscribe at any time) and to show you relevant advertising online, including based on items you have viewed or added to your basket.
  • Security and fraud prevention: to authenticate accounts, provide a secure payment experience and detect, investigate or prevent fraudulent, illegal or malicious activity.
  • Communicating with you: to provide customer support and respond to your questions.
  • Legal reasons: to comply with applicable law, respond to valid legal process and enforce our terms and policies.

How we disclose personal information

We may disclose your personal information for legitimate purposes, including:

  • With Shopify and with vendors who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.
  • With business and marketing partners to provide marketing services and advertise to you. These partners use your information in line with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising.
  • When you ask or consent to us sharing information, for example to ship your order to you.
  • In connection with a business transaction such as a merger or sale, to comply with legal obligations, to enforce our terms or policies, and to protect the Services, our rights and the rights of our customers or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you live. Shopify may also use personal information about your interactions with our store, other merchants and Shopify to provide certain enhanced features; in those cases Shopify is responsible for that processing. To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites or platforms operated by third parties. We are not responsible for their privacy or security practices, so please review their policies before sharing information with them.

Children's data

The Services are not intended for children and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has given us personal information, please contact us and we will delete it.

Security and retention

No security measures are perfect, and we cannot guarantee complete security. We keep personal information for as long as we need it to provide the Services, maintain your account, comply with legal obligations, resolve disputes and enforce our policies.

Your rights and choices

Depending on where you live, you may have the right to: access the personal information we hold about you; ask us to delete or correct it; receive a copy of it or ask us to transfer it to a third party; and opt out of promotional emails at any time using the unsubscribe link. If you live in the UK or the European Economic Area, you may also have the right to object to or restrict certain processing, and to withdraw your consent where we rely on consent (this does not affect processing carried out before you withdraw it).

You can exercise these rights by contacting us using the details below. We may need to verify your identity before acting on a request, and we will not discriminate against you for exercising your rights. You may appoint an authorised agent to make a request on your behalf, in which case we will ask for proof of their authority.

Complaints

If you have a complaint about how we process your personal information, please contact us first. You also have the right to complain to your local data protection authority; in the UK this is the Information Commissioner's Office (ico.org.uk).

International transfers

We may transfer, store and process your personal information outside the country where you live. When we transfer personal information out of the United Kingdom or the European Economic Area, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or the UK equivalents, unless the destination has been found to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the updated policy on this page and update the "Last updated" date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please email us at alejandrof.info@gmail.com. For the purposes of applicable data protection laws, PAW & ROAM is the data controller of your personal information.